DILI, 21 February 2025 (TATOLI) – The Government of Timor-Leste, through the Ministry of State Administration (MSA), in partnership with the United Nations Development Program (UNDP), proudly inaugurated a new One-Stop-Shop (OSS), known as Balkaun Uniku, in Liquica Municipality.
The President of the Authority of Liquica Municipality, Paulino Ribeiro, in his opening remarks, thanked the central government through the Ministry of State Administration for making the inauguration of BU/OSS in Liquica possible together with UNDP.
UNDP Deputy Resident Representative, Adeline Carrier reaffirmed UNDP’s continued support for the initiative: “The Balkaun Uniku initiative reflects UNDP’s deep commitment to support Government in good governance, decentralization, and service delivery reform. This is not just about efficiency; it is about empowering citizens, strengthening trust in institutions, and ensuring that government services are truly accessible, inclusive, and citizen-centered. To the people of Liquiça, this Balkaun Uniku is for you. It is designed to simplify your interactions with government institutions, saving you time, effort, and resources. We encourage you to use these services and help us improve them by providing feedback.”
The inauguration of the Balkaun Úniku in Liquiça follows the successful launch of two Balkaun Úniku centers in Baucau and Manatuto, with more planned across the country. These centers play a crucial role in modernizing service delivery, promoting good governance, and strengthening institutional capacities at the municipal level. Furthermore, they align with Timor-Leste’s strategic plan, particularly in advancing digitalization efforts to support decentralization.
The Minister of Justice, Sergio de Jesus Fernandes da Costa Hornai, further added in his remarks, “We’ve established the partnership alongside an international agency, namely UNDP, to bring public services closer to our community. This is a continuation of our work to integrate services in a more effective and efficient way for applications to obtain passports, national identification cards, marriage certificates, death certificates, good behavior certificates, and birth certificates.
The Balkaun Uniku centers have already begun to make a tangible difference in the lives of citizens by providing a centralized and efficient platform for accessing services. The centers are empowering individuals, fostering local economic development, and building trust between citizens and government institutions.
Furthermore, the Minister of State Administration (MSA), Tomás do Rosário Cabral, emphasized in his remarks that, based on Government Resolution No. 6/2025, BU/OSS will be installed throughout the territory: “After finalizing BU/OSS in all municipalities, the MSA will then focus on the Center for Administrative Modernization (CMA) to centralize all the data and serve as a training center.”
The official inauguration was attended by distinguished guests namely, the vice minister of State Administration, Secretary of State of Veteran, the President of the Authority of Liquica, and other distinguished guests from the relevant institutions.
TATOLI
