TANE submit a claim record book to the CM to provide specific laws to protect consumer right

TANE submit a claim record book to the CM to provide specific laws to protect consumer right

President of TANE Consumidor,António Ramos da Silva,(Photo Tatoli/Egas Cristovao)

DILI, 12 october 2022 (TATOLI)- TANE Consumer Association presented a claim notebook to the council minister to provide a special law to protect consumer rights.

“We have submitted the claim record book or consumer rights protection diploma to the council of ministers. The government should create some improvements to the legal protection of consumers,” Tane Consumer President, António Da Silva told media at Villa Verde, this Wednesday.

He explained that the claims book is to protect consumers and focus on diplomas for the regulation of essential public services, saying that the Government should provide special laws to regulate and protect consumer rights. It focuses on public services such as electricity, telecommunication services, online business, clean water, and sanitation.

“The government has given a special law to control the activities of restaurants and bars, therefore Tane asks the government to further refine the law to protect consumers in public services based on law number 8/2016, July 8,”

Previously, Tane presented the decree law to the Council of Ministers for discussion and approval in May 2022.

The legal Law focuses on the legal framework for clean water and sanitation. Currently, Bee Timor-Leste (BTL) uses the 2004 decree law which has not been approved by the Minister of Finance and is published by the Government in the Republic Journal.

“The decree law required the government to provide specific regulations for online businesses. The diploma is to protect the consumer’s rights. Therefore, consumers have the right to demand all business activities or online stores,”

The decree-laws article number 53 on consumer protection laws number 8/2016, 8 of July is the decree law that only provides general regulation without specific laws to regulate online shops and other shops.

The diploma ensures that the consumers have the right to access for complaint letter to claim any dissatisfaction with service.

‘’The government through the Minister of Trade and Tourism Industry (Minister of Trade) must provide a claim letter electronically to consumers to claim business activities,’’ He concluded


Journalist: José Belarmino De Sá

Editor: Nelia B.


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